The renter is expected to present the passport and a valid license (local or international) as well as the credit card. If the payment is done online, the same credit card used for the online booking should be presented. If it is a prepaid booking, the car rental voucher should be presented. An amount representing the excess of Rs 15,000 and refueling will be freeze for the length of the rental. Upon collection, the bank will release the authorisation code within 10-15 working days if no accident/damage has occurred and the refueling done.
At the time of delivery, any additional service can be added on the rental agreement and payment will be done on the spot.
The key should be handed over to S.F Car Rental LTD agent. A thorough verification of the vehicle is done in the presence of both renter and the agent. The rental agreement is then closed and the payment effected on the spot. If the renter does not meet the agent, the key should be sealed in the envelop which has been given upon delivery date and deposited at the hotel reception.
The S.F Car Rental is found in Black River.
Address: G6, Plam Square, Royal Road La Mivoie, Black River, Mauritius.
If you have communicated your flight details for the delivery to be done at the airport, we will be informed of the delay and our agent will wait for your arrival in the Arrival Department. If the delivery is in a hotel and you have more than 1 hour delay, you can call the S.F Car Rental office. Failing to do so, we will reallocate your vehicle and you will be charged a no show fee representing one day rental.
You can contact us on +230 483 1939, + 230 549 08141, +230 572 45249.
No penalty fee is applicable. However, there may be a difference in the rate applied, depending on the number days hired.
Upon delivery of the vehicle, a contact telephone number has been communicated to you. You should contact the S.F Car Rental office and inform them of the new collection date, time and location place. Also be advised that any changes to the rental agreement can result in a rate change.
10% surcharge will be claimed over the chargeable amount.
The statement of fact, which is found in the glove box, should be filled in by both parties. You should then contact S.F Car Rental by using the phone number written on the rental agreement. An appointment will be taken so that our agent meets you to fill in the Insurance Claim Form. If applicable, an exchange of car will also be done. In case of injuries, please contact our office and an agent will be sent to you for assistance.